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Frequently Asked Questions

General Questions

  1. What products and services do you offer?

    We offer a variety of products, including tablets, routers, and laptops, along with e-subscriptions and software development services.

  2. Are your products brand new or used?

    Our tablets are in like-new condition, featuring scratchless bodies and an out-of-the-box appearance. Routers and laptops are 9/10 in condition, meaning they may have minor scratches but are in excellent working order.

  3. Do you provide a warranty for your products and services?

    Yes, we provide a 6-month warranty for tablets and a 2-month warranty for routers and laptops. E-subscriptions are covered for the duration of the purchased plan. However, accidental damage, liquid damage, and unauthorized repairs are not covered.

  4. Can I transfer my warranty to someone else?

    No, warranties are non-transferable and apply only to the original purchaser.

  1. Do you offer nationwide shipping?

    Yes, we offer nationwide shipping. Delivery times vary based on location.

  2. Who covers the transport charges if I need to send a product for warranty service?

    If you are sending a product from another region, the customer is responsible for covering transport charges. Most of our warranty services are provided by the local seller community, so we recommend checking for local assistance first.

  3. What is your return policy?

    Returns are only accepted if the product is found defective upon arrival and is reported within 24 hours of delivery. The product must be unused and in its original packaging.

  4. What happens if a customer is found tampering with a product or falsely claiming warranty?

    If a customer is found tampering with a product or misusing the warranty policy, their service will be immediately canceled, and for physical products like routers, tablets, and laptops, they must be returned immediately.

  5. Can I return a product if I am not satisfied?

    Returns are only accepted if the product is defective, damaged, or not as described. Change of mind returns are not allowed.

  6. How do I request a return?

    To initiate a return, contact our customer support within the specified return period. You may be required to provide proof of purchase and images/videos of the product's condition.

  7. What is the return period for products?

    The returns period varies based on the product: Tablets, Routers, and Laptops: Returns must be requested within 14 days of receiving the product. E-Subscriptions and Software Services: Returns or refunds are not applicable once the service has been activated.

  8. Who covers the shipping cost for returns?

    If the return is due to a fault from our side (defective product or wrong item sent), we will cover the return shipping. If the return is due to customer preference or an issue not covered under warranty, the customer is responsible for shipping costs.

  9. What happens if a returned product is found to be tampered with?

    If a returned product is found to be tampered with, modified, or damaged due to improper use, the return request will be rejected, and the product will be sent back to the customer.

  10. How long does it take to process a return or refund?

    Once the returned item is received and inspected, the refund process will be initiated within 5-7 business days. Refunds may be issued as a replacement, store credit, or original payment method, depending on the situation.

  1. What kind of software development services do you offer?

    We offer custom software development, web development, e-commerce solutions, and cybersecurity assessments to meet various business needs.

  2. What happens if I miss a subscription payment?

    If a subscription payment is missed or fails, your access to the service will be immediately suspended until the payment is completed.

  3. Can I share my subscription with someone else?

    No, sharing subscription credentials or allowing unauthorized access will result in the immediate voiding of the warranty and possible service termination.

  4. What security measures do you have in place to protect my subscription?

    We have fraud prevention measures, including identity verification, login monitoring, and fraud detection systems. Any suspicious activity may result in a temporary account suspension pending investigation.

  1. What should I do if my device is not working properly?

    If you experience any issues, first try basic troubleshooting, such as restarting the device, checking connections, or updating the software. If the issue persists and falls within warranty coverage, contact our support team.

  2. Do you provide repair services?

    We do not provide direct repair services. However, if your product is under warranty and qualifies for a replacement, we will guide you through the process. Unauthorized repairs will void the warranty.

  3. What if my product gets damaged due to water or accidental drops?

    Unfortunately, our warranty does not cover accidental or liquid damage. We recommend handling your device with care.

  1. What payment methods do you accept?

    We accept bank transfers, mobile wallets, Card Payments, and cash on delivery (where applicable).

  2. Can I cancel my order after placing it?

    Orders can be canceled only before shipping. Once a product has been dispatched, cancellations are not possible. If an advance deposit was made, refund policies will apply based on the order status.

  3. Is an advance payment required for high-value orders?

    Yes, for orders above 15,000, an initial deposit of 25% of the total price is required to confirm the order. The remaining amount can be paid upon delivery or as per the agreed payment terms.

  1. What is the condition of the tablets you sell?

    Our tablets are in like-new condition, featuring a scratch less body and appearing just as they would out of the box. They have been carefully inspected to ensure top quality.

  2. What is the condition of the routers and laptops you sell?

    Our routers and laptops are rated 9/10 in condition, meaning they are in excellent working order but may have minor scratches. These imperfections are purely cosmetic and do not affect performance.